Terms & Conditions

Last updated: November 2025

Welcome to Aldous Coaching
These Terms & Conditions (“Terms”) govern your use of our website and coaching services.
By visiting this site or purchasing a coaching session or programme, you agree to these Terms.
Please read them carefully before engaging in any coaching services.

1. About the Coaching Service

Our coaching services are designed to support professional and personal development through structured, confidential conversations.
We do not provide therapy, counselling, medical, financial, or legal advice.
You remain responsible for your own decisions, actions, and outcomes during and after the coaching process.

2. Cancellations & Rescheduling

  • You may reschedule with at least 24 hours’ notice.

  • Cancellations within 24 hours or non-attendance may result in forfeiting the session fee.

  • Emergencies will be handled at our discretion.

3. Refunds

Because coaching involves time reserved specifically for you, all purchases are non-refundable once sessions have begun.
Unused sessions may be deferred or credited by agreement.

3. Confidentiality

All information shared during coaching is treated as strictly confidential, except where:

  • Required by law, court order, or professional ethics; or

  • There is a serious risk of harm to yourself or others.

If coaching is sponsored by an employer or organisation, updates shared with sponsors are first agreed upon with the coachee, and aggregated and anonymised wherever possible, focusing on progress, not personal details.

4. Client Responsibilities

You agree to:

  • Attend sessions punctually and prepared;

  • Commit to agreed actions and reflections between sessions;

  • Communicate honestly and constructively;

  • Accept full responsibility for decisions, behaviours, and outcomes resulting from the coaching.

Coaching is a collaborative process — success depends on your openness, effort, willingness to change, and accountability.

5. Our Responsibilities

We commit to:

  • Delivering coaching with professionalism, respect, and integrity;

  • Maintaining confidentiality as defined above;

  • Operating within the ethical standards of the International Coaching Federation (ICF);

  • Providing a psychologically safe and non-judgmental space for exploration and growth.

6. Data Protection

We handle personal information in line with our Privacy Policy.
We store only what is necessary for delivery and administration of your coaching programme, using secure, encrypted systems.

7. Intellectual Property

All materials, resources, and tools shared during or after coaching remain the intellectual property of Aldous Coaching unless otherwise specified.
You may use them for personal or internal professional development but may not reproduce, distribute, or resell them.

8. Limitation of Liability

While every effort is made to ensure high-quality service, Aldous Coaching shall not be held liable for any direct, indirect, incidental, or consequential damages arising from participation in coaching.
You accept full responsibility for applying insights and decisions gained through coaching.

9. Termination

Either party may end the coaching relationship at any time with written notice.
If terminated early, fees for completed sessions remain payable.
Unused prepaid sessions may be credited or refunded at our discretion.

10. Governing Law

These Terms are governed by the laws of Florida, USA, and, where applicable, international data protection regulations (e.g., GDPR for UK/EU clients).
Any disputes will be handled under Florida jurisdiction unless otherwise agreed.

11. Contact

For any questions regarding these Terms or coaching arrangements, please contact:
aldous@aldouscoaching.com